Warranty

CompuTelCo.com is your
NEC Authorized Channel Reseller

NEC Phone System Limited Warranty

Did you know that your warranty will only be honored if you purchase your phone system from an NEC Authorized Channel Reseller? There are many websites and auctions selling the equipment online. When you are shopping, be sure to ask "are you an NEC Authorized Channel Reseller?" It is perfectly acceptable for you to request documentation verifying the vendor's participation in the program.

Did you know that the NEC Authorized Channel Reseller your purchased your system from is your point of contact in the event you need replacement hardware? Resellers that tell you to contact NEC directly may not actually be NEC Authorized Channel Resellers. Call the company you're considering buying from a few times - are your calls being answered by voicemail or a live person? If you leave messages, are you getting calls back? Consider the results of your test calls when determining any vendor's ability to support you when need help after your purchase.

Please read direct from NEC's website...

NEC warrants for a period of twenty four (24) months, from the invoice date on the authorized NEC Unified Solutions distributor’s invoice, that the DSX products will substantially conform to the applicable specifications for such product published by NEC at the time of sale, and will be free from defects in material and workmanship, under normal use and service when correctly installed and maintained.

NEC’s liability for any product which is shown to be defective during its warranty is limited to replacing the product or part thereof with a functionally equivalent product or part, or repairing the product. NEC shall select which of the above warranty remedies to utilize concerning any particular product.

The above warranty excludes coverage for products which were installed, repaired or maintained by an unauthorized service provider or which were subjected to misuse, abuse, improper installation or application, improper maintenance or repair, alteration, accident or negligence in use, improper temperature, humidity or other environmental condition (including, but not limited to, lightning or water damage), storage, transportation, or handling, unless caused by NEC.

THE HARDWARE PRODUCTS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING (BUT NOT LIMITED TO) ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, INCLUDING BUT NOT LIMITED TO PREVENTION, DETECTION OR DETERRENCE OF TOLL FRAUD, COMPUTER VIRUSES OR OTHER UNAUTHORIZED OR IMPROPER USE OF THE HARDWARE PRODUCTS.

Visit the warranty page at NEC.

Last, did you know that surges through phone lines are more likely to cause damage to your phone system than surges through the electrical lines? Damage to your system from surges and lightning is not covered by any warranty - you will have to replace your equipment at your expense. Don't forget to add reliable telephone line surge protection and install it correctly.